There are several ways to download files from the system:
via the toolbox
via quick download on a file's tile
via the shopping cart (with additional download options)
Use the toolbox or quick download if you want to download individual files quickly and without making any changes.
Use the shopping cart if you want to collect files first, edit them before downloading, or prepare them for a download package or eTicket.
Options to download via quick download, toolbox, and shopping cart
Where are my files downloaded to?
After you initiate a download, the system prepares the files in the background. Your browser automatically starts the download and saves the files to the default download folder on your computer, e.g., "Downloads".
You can view the status of your download in the sidebar's File transfers.
If you download multiple files, a .zip file is automatically created.
Traffic Lights & Digital Rights
The use of files may be restricted in your system, which you can recognize, for example, by a traffic light.
In this case, downloading a file may only permitted after agreeing to the terms of use, or not permitted at all. These restrictions may also be role-dependent.
Further information
Help Center article: Traffic Lights & Digital Rights
Configuration note for admins
Please note that for any type of upload or download, the module access of the "File Transfers" module must be set to "Standard" or "Yes" for a role.
Download via the toolbox
You can download files from different modules, e.g., from the main view of the Files module or from the detailed view of a collection:
Select the files you want to download using the checkbox. If you are in the detailed view of a file, you do not need to select it.
Click on the "Download" button
in the toolbox.A pop-up window with the selected files and available download profiles will open.
Select a profile: Clicking on a download profile will start the download immediately and close the pop-up window.
Select multiple profiles: Hold down the Ctrl key (Windows) or CMD key (Mac) while clicking on a download profile to keep the pop-up window open.
Each click triggers a separate download.
Three download profiles are available for the files selected here
Quick Download
Quick download allows you to quickly and selectively download individual files directly from the tile view:
Open the Files module in the tile view or the detail view of a collection.
Click the Quick download button
on the tile of the desired file.A pop-up window with the available download profiles will open.
Select a profile: Clicking on a download profile will start the download immediately and close the pop-up window.
Select multiple profiles: Hold down the Ctrl key (Windows) or CMD key (Mac) while clicking on a download profile to keep the pop-up window open.
Each click triggers a separate download.
Quick download in the detail view of a collection
Download via the shopping cart
You can collect and edit files in the shopping cart before downloading them.
Details about the download options can be found here.
You can download the files collectively from the shopping cart:
Open your shopping cart.
Select the files you want to download.
If you want to share the entire shopping cart, you do not need to select any files.
Check or change the assigned download profiles on a file's tile or via the download options on the left in the filter area.
If necessary, change the file name for the download (the change is only temporary, the original file remains unchanged).
Click the "Download" button
in the toolbox to start the download.Optional: Click the "Download All" button
in the toolbox to download the entire shopping cart. If no profile is selected, the download will be performed in the "Original" profile.
Behavior of the shopping cart after downloading
Depending on the configuration of your user role, downloaded files are either automatically removed from the shopping cart or remain there.
You can customize this behavior in your user profile (Profile > System settings > File transfers):
Available download profiles
The selection offered to you in the pop-up window with the available download profiles depends on your file selection and your usage rights:
Multiple files:
Some download profiles are only available for certain file types. If you have different file types in your selection, the system will only offer you the download profiles that are applicable to all selected files.
No selection made (shopping cart):
If you have not selected a profile for a file in the shopping cart, the system automatically uses the default profile (default: "Original").
No selection available:
For file types that cannot be converted, a profile selection is not available. The download then takes place automatically in the "Original" profile.
If your role does not allow you to download the original, a reserve profile is used automatically – usually the first available profile for your role.
💡Frequently asked questions
Is Quick Download available by default?
Yes, the feature is included by default, but can be customized or disabled.
Where can I find downloaded files?
Downloaded files, such as images, can be found in your computer's default download folder. Check your computer or browser settings if you are unsure.
Why are downloaded files not appearing in the Downloads folder?
Check the download status in the sidebar File transfer for errors.
Check whether a pop-up blocker has been activated for your browser and is preventing the download.
Check whether your company's IT department is blocking downloads.