Skip to main content

About the Help Center

Welcome to the 4ALLPORTAL Help Center! 👋

Our Help Center is your one-stop resource for questions about your day-to-day work with 4ALLPORTAL. Here you’ll find, among other things:

  • Explanations of the structure and features of 4ALLPORTAL

  • Guides and tips for common tasks and workflows

  • Answers to frequently asked questions

  • Solutions to problems and error messages

  • Information for admins on setting up and managing the system

How to find information

Use the search bar in the Help Center header if you already know what topic you need help with.

Alternatively, you can navigate to the relevant article using the tiles on the home page.

You can also access the Help Center directly within 4ALLPORTAL via the in-app help:

  • Click the "Help" button question mark to search through and read all articles.

  • Click the "Messages" button speech bubble to contact our chatbot, Ally.

  • Simply ask Ally a question about 4ALLPORTAL. She’ll search the Help Center for you and use relevant articles to provide an answer.

If you can’t find a relevant article on a topic yet, it’s possible that the corresponding content isn’t available yet. The Help Center is continuously being expanded and updated. 💪

What does the Help Center cover?

Standard features

The articles and illustrations in the Help Center describe the standard 4ALLPORTAL system starting with version 4.

The available features and fields, the appearance, and individual steps may differ from the standard described here in your system.

In most cases, this is due to your individual configurations or additional apps you have installed.

PIM modules

PIM modules, such as a "Products" module, are always created individually for each system. They are therefore not part of the general 4ALLPORTAL standard and cannot be described in the Help Center.

If you have questions about the structure, fields, or custom processes in your system that you cannot find in the Help Center, please contact your admin or system administrator.

Technical information for admins

Admins and technical contacts can find more detailed information on setting up, configuring, and developing the 4ALLPORTAL in the technical documentation:

➡️ Next Steps

  • Read the article About the In-app Help if you want to use the Help Center directly in 4ALLPORTAL or ask Ally questions.

  • As an admin, you can find additional technical information in the 4ALLPORTAL technical documentation.

  • To work with the REST API, use the API documentation (Swagger).

Did this answer your question?