Our in-app help provides important content right where you need it – within the 4ALLPORTAL itself. This includes the user manual, our chatbot Ally and a ticket overview for administrators.
The in-app help is accessible via a small interaction menu located at the bottom right of your screen. Just click on the arrow to open the menu:
Available functions in the in-app help
Depending on your role, you have different interaction options available:
Help: Our user manual
The 'Help' question mark button 
takes you to our user manual, the Help Center. Here you can search and read all articles directly.
Above an article, you can use the outward 
and inward 
arrow buttons to enlarge or reduce the window. The left arrow button
takes you back to the table of contents.
At the end of an article, you also have the following options:
Rate article: Give us feedback so we can improve the article if necessary.
Change language: If an article is also available in another language, you can select the language here.
Open in Help Center: Opens the URL of the Help Center article in a separate tab (https://service.4allportal.cloud/).
Messages: Our chatbot Ally
Access our chatbot, Ally, via the 'Messages' speech bubble button 
.
Simply write your questions about the system to Ally. She will search the Help Center and provide you with an answer.
If you would like to read the articles that Ally used to answer your question, hover over the source references in the text and click on an article:
Tips for chatting with Ally
You'll get the best results if you follow these tips:
Chat with Ally as you would with a human being, i.e. use complete sentences.
Provide Ally with sufficient information so that she can find the most relevant results.
Use specific terms from the system (e.g. 'InDesign plugin' instead of 'plugin' or 'in the Collections module').
Remember that Ally is not a substitute for searching for content in your system (for example, she cannot tell you anything about a file "ABC_123").
Ally only recognizes the system standard, which is also described in the Help Center. Company-specific modules and fields, as well as PIM modules, are not recognized by her.
Please note: Ally is currently still in the testing phase. 🐣
Messages for administrators
If you are an administrator, you have additional options. You can choose from the following:
'I have a question about an invoice or a statement of services' if you want to ask a question about a specific invoice
'I want to report an error' if your system is malfunctioning
'I have a general question' if you want to ask Ally about system functions
Please note: For administrators, Ally also uses the technical documentation as a source for her answers (https://docs.4allportal.com).
Once Ally can no longer help you or you explicitly request to speak to a human, it will connect you to the 4ALLPORTAL service team.
Tickets: The ticket overview for administrators
All administrators of a system can use the 'Tickets' button 
to track which support tickets have been created by our support team.
Click a ticket to see its details and processing status:
Please note
A ticket can only be created by the 4ALLPORTAL service team from a conversation.
If you report an error via 'Messages', for example, our service team will create a ticket if necessary, which you can then track via 'Tickets'.
Language
We currently support German and English in the Help Center and in chats with our chatbot Ally.
Although Ally can respond in other languages, we recommend using German and English.
Perspective
The following options are planned to be available in the future:
Tutorials on using special functions
Feature tours for first-time users
Communication with the 4ALLPORTAL service team via WhatsApp (for administrators only)
We look forward to receiving feedback on these new options!
Troubleshooting
The in-app help is not displayed
If the in-app help is not displayed in your 4ALLPORTAL, try the following solutions:
Check if an add-on is installed/active in your browser which blocks the in-app help (e.g. 'Disconnect'). If so, adjust the configuration of the add-on so that the in-app help is not blocked.
Check your proxy and/or firewall configuration to ensure that outbound access to api.4allportal.cloud is allowed to properly access the in-app support platform.
My messages have disappeared
If you don't see any entries under "Messages" even though you have already written to Ally or our team, try the following solutions:
Check whether you are logged into 4ALLPORTAL with the same user. Separate messages are saved and stored for each user with their own ID.