With our new in-app help feature, important content is now provided directly where it is needed — within the 4ALLPORTAL itself.
The help menu appears as a small icon in the bottom right corner of the system.
In-app help for administrators
The in-app help is currently visible to all administrators and includes the following options:
4ALLPORTAL Help Center content (documentation for end users and administrators)
Ticket portal: Create and track tickets with other administrators
Communication with the 4ALLPORTAL service team (for questions about billing, inquiries about customization, suggestions for improving the product, etc.)
In-app help for end users
We believe that our in-app help provides optimal support when using the system. That is why we will also release a simplified version for end users.
The planned options for end users include:
4ALLPORTAL Help Center content (documentation for end users and administrators)
Searching the documentation using a chatbot
Perspective
The following options are planned to be available in the future:
Tutorials on using special functions
Feature tours for first-time users
Communication with the 4ALLPORTAL service team via WhatsApp (for administrators only)
We look forward to receiving feedback on these new options!
Troubleshooting
The in-app help is not displayed
If the in-app help is not displayed in your 4ALLPORTAL, try the following solutions:
Check if an add-on is installed/active in your browser which blocks the in-app help (e.g. 'Disconnect'). If so, adjust the configuration of the add-on so that the in-app help is not blocked.
Check your proxy and/or firewall configuration to ensure that outbound access to api.4allportal.cloud is allowed to properly access the in-app support platform.